Terms of service

Terms of Service

Bellino Gems LLC (dba Stoned Crystals and Stoned Maiden) is a US-headquartered company with fulfillment operations in Australia and the USA. These Terms of Service ("Terms") govern your access to and use of our website at stonedmaiden.com | bellinogems.com | stonedcrystals.com (the "Website"), including any content, functionality, and services offered on or through the Website, such as purchasing products. By using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

Last Updated: August 2, 2025

1. Introduction

You must be at least 18 years old or the age of majority in your jurisdiction to use this Website. Minors are not permitted to use or make purchases on the Website.

These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content. We recommend reviewing them regularly, as continued use constitutes acceptance of any changes.

2. Intellectual Property Rights

Other than content you own, Bellino Gems LLC and/or its licensors own all intellectual property rights and materials on this Website, including but not limited to text, images, logos, product descriptions, and crystal photographs. You are granted a limited, non-exclusive, revocable license solely to view and use the materials for personal, non-commercial purposes.

3. Restrictions

You are prohibited from:

  • Publishing, reproducing, or distributing Website materials without prior written consent;

  • Selling, sublicensing, or commercializing any Website materials;

  • Using the Website in a manner that damages it or impairs access for others;

  • Violating applicable laws, including US export controls or Australian trade regulations;

  • Engaging in data mining, harvesting, or similar activities;

  • Using the Website for unauthorized advertising or spam.

We may restrict access to certain areas at our discretion. Any user ID and password must be kept confidential.

4. Your Content

"Your Content" means any text, images, reviews, or other materials you submit (e.g., product reviews). By submitting, you grant Bellino Gems LLC a non-exclusive, worldwide, irrevocable, sublicensable license to use, reproduce, adapt, publish, and distribute it. Your Content must be original and not infringe third-party rights. We may remove it at any time without notice.

5. Orders, Payments, and Fulfillment

All orders are subject to acceptance and availability. Prices are in USD and exclude taxes/duties. Payments are processed securely; we may cancel orders for errors or fraud suspicions.

Fulfillment ships from Australia—refer to our Shipping Policy for details. International orders may incur duties, tariffs (e.g., under AUSFTA or 2025 US rules), or delays.

6. No Warranties

The Website and products are provided "as is" without warranties, express or implied, to the extent permitted by law. We disclaim all warranties, including merchantability or fitness for a particular purpose. Nothing on the Website constitutes advice.

7. Limitation of Liability

To the fullest extent permitted by law, Bellino Gems LLC, its officers, directors, employees, and agents shall not be liable for any indirect, consequential, or special damages arising from your use of the Website or products, including loss of data or profits. Liability is limited to the purchase price of the product in question. This does not affect rights under Australian Consumer Law.

8. Indemnification

You agree to indemnify and hold harmless Bellino Gems LLC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the Website.

9. Severability

If any provision is deemed invalid, it shall be severed without affecting the remaining Terms.

10. Variation of Terms

We may revise these Terms at any time. Material changes will be notified via email or Website notice. Continued use constitutes acceptance.

11. Assignment

Bellino Gems LLC may assign, transfer, or subcontract its rights and obligations under these Terms without notice. You may not do so without our prior written consent.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA. Any disputes shall be resolved exclusively in the courts of that state or via binding arbitration under American Arbitration Association rules. For Australian-related matters, Australian Consumer Law applies where mandatory.

13. Force Majeure

We are not liable for delays or failures due to events beyond our control, including customs issues, tariffs, natural disasters, or carrier disruptions.

14. Electronic Communications and Termination

By using the Website, you consent to electronic communications. We may terminate your access for violations without notice.

15. Custom Sourcing

Bellino Gems LLC offers custom-sourced products acquired during our buying trips or products commissioned to be sourced or made specifically for a customer. Due to the unique nature of these items, no refunds or returns are offered on custom-sourced or commissioned products, except as required by applicable law, such as under Australian Consumer Law. All sales of such products are final. Please contact info@bellinogems.com for clarification before placing an order for custom-sourced or commissioned products.

16. Privacy and Links to Other Policies

Your use is also governed by our Privacy Policy. For returns, see our Returns Policy.

17. Medical Disclaimer

Bellino Gems LLC does not provide medical advice.

All information, content, and materials on this website are provided for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment from a qualified physician or healthcare provider.

  • Health-related information on this website is not intended to diagnose, treat, or prescribe remedies for any health condition.

  • Always consult a physician or healthcare provider before using any products or devices, and carefully review all manufacturer-provided packaging and instructions.

  • Information on this website may be presented in summary form, sourced from various references, and is not considered comprehensive or complete.

  • Submitting questions or feedback to Bellino Gems LLC does not establish a professional relationship or create privacy interests.

Medical Emergency: If you experience a medical emergency, contact your doctor or local emergency services immediately.

To the fullest extent permitted by law, Bellino Gems LLC disclaims all representations and warranties, express or implied, regarding the reliability, accuracy, timeliness, usefulness, or suitability of information on this website. Bellino Gems LLC is not liable for errors, omissions, delays, interruptions, or losses, including data loss, nor does it warrant the merchantability or fitness for a particular purpose of any content or products.

FAQ

  • What company operates this site? Bellino Gems LLC (dba Stoned Crystals / Stoned Maiden), HQ in USA with AU and USA fulfillment.

  • What if I have a dispute? Contact us first at info@bellinogems.com; unresolved issues go to US arbitration.

For questions, contact info@bellinogems.com